Shizue Refund Policy

Last updated: 2026-11-11

This policy covers the Shizue Intelligence subscription. Orders are processed by Paddle.com, the Merchant of Record for all our orders, so refunds are made by Paddle under Paddle's refund policy and this page.

Refunds within 14 days of a payment

If you ask within 14 days of a subscription payment, that payment is refunded in full. This applies to your first payment and to renewals, and you do not need to give a reason. When a payment is refunded, the subscription ends right away.

You can also try Shizue before you pay: for free with a Shizue account and points, or with your own ChatGPT account.

After 14 days

A payment older than 14 days is not refunded. If you cancel, you are not charged again, and your plan stays active until the end of the period you paid for. We still refund after 14 days when:

• you were charged by mistake, for example twice for the same period or after a cancellation had taken effect;
• we end the subscription. We then refund the unused part of the period you have paid for, as the Terms of Service say;
• the law requires a refund.

Your legal rights

If the law where you live gives you a wider right to withdraw or to a refund than this policy, that right comes first.

Cancelling

You can cancel at any time in the account settings. Cancelling stops future charges.

How to ask

Email q0115643@gmail.com from the address you used to subscribe, or use the link in your Paddle receipt. We reply within 3 business days.